Lens prescription info

Order Prescription opticals and sunglasses

Currently, it is not possible to order prescription opticals or sunglasses directly through our website. However, you are welcome to visit our Flagship Store at Mäster Samuelsgatan 10 in Stockholm, where we can assist you with prescription lenses. Alternatively, you can order a pair of frames from us and have the lenses fitted by one of our retailers or your nearest optician.

Return Policy for Prescription glasses

Please note that we do not offer returns on prescription opticals or sunglasses, as these products are customised with lenses tailored to your specific needs. 

Warranty and Insurance for Frames

We want you to feel confident when purchasing your frames from us. That's why we offer a warranty that covers any issues during the lens fitting process. This warranty applies as long as the frame is new and fitted with lenses within 3 months of purchase. 

In addition to the lens fitting warranty, you also have the right to file a complaint (claim) about the product for up to three years. However, in the third year, it is your responsibility to prove that the defect was present from the start and not caused by mishandling. 

Please note that EOE does not cover accidents caused by mishandling of the product. If this occurs, we recommend contacting your insurance company for assistance. 

Need help?

If you have any questions or need assistance, don't hesitate to reach out to our customer service team. We're always here to help!
You can contact us via email at info@eoe-eyewear.com,
and we'll assist you as soon as possible.