Introduction

Please read the terms and conditions carefully before using eoe-eyewear.com (the “Website”). By using and shopping on our Website, you agree to accept the terms and conditions described below. Our terms and conditions may be updated from time to time, to reflect changes in technology, our business model or current legislation within consumer and business law. The valid version of the terms and conditions that will apply to your order will be the one on eoe-eyewear.com at the time you place your order. We recommend that you check this page regularly to take notice of any changes we may have made in the terms and conditions.

Ordering

The website is open 24 hours a day. However, the store can be closed due to maintenance. In order to shop at eoe-eyewear.com you must be at of legal age and possess a valid credit card accepted by us. You have the right to inform us of your withdrawal of the purchase, without penalty and without justification, within 14 days as of the day following the delivery of the product.

Your national legal guarantee of conformity for goods applies to this purchase.

We can only fulfil your order, if the delivery address is a home or office address in one of the countries we deliver to. We do not deliver to P.O. boxes.
We reserve the right to refuse an order if we suspect that the person is using a card belonging to someone else.

By placing an order on our Website, you are making an offer to us to purchase the products you have selected on these terms and conditions. We may or may not accept your offer at our discretion.

We can only accept offers that are made through our Website, by phone or email.

At what point in the ordering process are you bound by your order?

The moment you click “Place Order” and the order confirmation is displayed on your screen, you are bound by your offer, however, please see “Returns, Withdrawals and Complaints”. The receipt you receive is an automated acknowledgement that means we have received your submitted offer. However, the acknowledgement does not mean that we have accepted your offer, and we reserve an explicit right to decline your offer after you have received the automatic acknowledgement. If we accept your offer, you will receive an e-mail from us confirming that we have accepted your order (order confirmation). The contract between you and us will be effective from the time that the order confirmation is sent. If you made an error when placing your order, please contact us and we will be happy to assist you. However, please always make sure to review your offer before placing it. Before submitting, you have the possibility yourself to edit any information you have entered, such as the shipping or billing address or credit card information, or change or delete items in your shopping bag.

Language of the contract

The language of the contract is English.

Access to the agreement

We store all contracts made, including your offer and the order confirmation, and we recommend that you file these too, as subsequently the documents will not be accessible.

Fraud screening

In order to protect our customers and maintain the security of shopping online, we may run verification checks on the data you submit when you place an offer. These checks may include address and payment verification and screening your offer to prevent fraud.

Payment methods

In collaboration with Klarna Checkout we offer invoice payment, partial payment, card payment and wire transfer for the following markets:

• Sweden
• Finland
• Norway (excluding wire transfer)
• Germany
• Austria
• Netherlands
• United Kingdom

For all other markets, we accept the following payment methods:

•  Mastercard
• VISA
• Amex
• Maestro

When entering your personal information, you will be identified in Klarna Checkout and see the available payment methods. Regardless of which payment method you choose, Klarna or any of their partners are fully responsible for the transaction. If you should have any questions about your payment we ask you to first and foremost contact Klarna at +468 120 120 10.

Please note that we cannot accept any payment methods not specified above. If you try to pay by any other methods, we will not be liable for your loss of payment or any other damages caused by your action.

All credit and debit cardholders are subject to validation and authorization by both the card issuer and us to maintain security and to prevent fraud.

Prices and VAT

Within the EU all prices on products, delivery charges and other services include value added tax (VAT).

Outside of the EU all prices on products, delivery charges and other services exclude value added tax (VAT).

The prices displayed on the Website are those that apply at the time of purchase. The prices may be subject to change without notice, but changes will not affect orders which we have accepted.

The delivery charge is added per order. For details concerning the charges for your specific country, please see the section “Shipping & Returns”.

Currencies

Prices are quoted in the currency that refers to your selected market. If you want to change the market selection please use the country selector in the bottom of the site. Currently we offer payments in Swedish Kroner (SEK) and Euro (EUR).

Order security

We utilise Security Socket Layer (SSL) technology, one of the most secure systems for ordering online that allows encryption of your information, such as your name and address, and critical personal information, such as credit card information. Your information will be encrypted from the moment you enter it, and your personal information will not be saved on a public server. That means that information passed between you and our Website cannot be read in the event someone else intercepts it. The SSL technology provides an authentication that assures your browser that your data is being sent to the correct secure computer server; an encryption that encodes all data, so only the secure server is able to read it; and a data integrity that checks that the transferred data has not been altered.

Delivery countries

We ship worldwide!

Delivery terms

If you live in Sweden your order will be delivered by DHL to a pick-up point near your address. You will be informed of the pick-up point by e-mail or text message at the time the parcel is ready for collection.

If you live outside of Sweden your order will be delivered via UPS to your home address.

Orders will be delivered Monday through Friday. Please note that we do not ship to P.O. boxes. All deliveries must be signed for at receipt, except if another option is provided by the

If you are not home at delivery, the order may be redeemed at the nearest UPS pick-up point. You will be notified of the pick-up point by UPS in its delivery slip. Usually UPS will make 3 delivery attempts. If you fail to receive your order on any of these attempts, the parcel will be returned to us. Contact information for UPS can be found at www.ups.com, and you may contact UPS directly to agree the delivery time of any redelivery attempt.

Product inspection

Please note that you bear the risk for the products you have ordered when the delivery is completed. If the packaging appears to be damaged, please do not accept the shipment. Without prejudice to your statutory rights and remedies you have the responsibility of inspecting your products for any faults and, in the event, giving us notice of any complaints. In the case of defective products or inconformity with your order, you will have the choice of returning the defective product and we will refund you the purchase price and all delivery cost when we have handled your return. You also have the right to keep the defective product and ask for a reduction of the price.

Delivery times

Your ordered products will be delivered from Monday through Friday, and the exact delivery time depends on the country of delivery. An order that has been submitted on a Swedish public holiday will be processed the next working day following the public holiday.

Please contact us at info@eoe-eyewear.com and we will do our best to inform you about your order status.

Returns

The right of withdrawal, If you are a consumer (i.e. a private individual and not purchasing products on behalf of a business), you may withdraw your order at any time within 14 days of receiving the products.

How do you exercise your right of withdrawal?

Before the expiry of the withdrawal period, you must inform us of the withdrawal with a notice sent on paper or another durable medium to which we have access, e.g. by letter or by sending us an email. In addition, you must return or give back the product to us within a reasonable time from sending the notice, in any case no later than 14 days from the day on which we were informed about your decision to withdraw from the purchase.

Effects of withdrawal

If you use your right to withdraw, we will reimburse you the purchase price and the delivery and return costs, subject to the following:

• Delivery costs are only reimbursed to you, if you have chosen the least expensive type of delivery.
• Return costs are only reimbursed to you if you use the free service provided by us and return costs will not be reimbursed if the product is returned by other means.

Repayment will be made without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. You are only liable for any diminished value of the product resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the product.

Returning defective products

When we ship your products, we do our best to make sure that the products are top quality and in perfect condition. In the case of defective products or inconformity with your order, you will have the choice of returning the defective product and we will refund you the purchase price and all delivery cost when we have handled your return. You may also choose to keep the product and ask for a price reduction. Please note that products that are damaged as a result of wear and tear are not considered to be faulty. The claim shall be made when you discover the defect. Any notice given within a period of 14 days after you discovered the defect is deemed a timely notice, but in certain cases a longer period may apply under applicable law. Please contact us and we will arrange for the product to be collected by our courier. If you wish to place another order, we will be happy to assist you. For customers subject to Swedish law you have the right to return the product within 36 months. For customers subject to French law the following applies:

• The warranty against any hidden defects of the goods sold, which applies for two years following the discovery of the defect.
• The warranty of conformity of the Civil Code, which enables you to require that the product delivered be the same as the product ordered, and which applies for five years from the date of delivery of the product.
• The warranty of conformity of the Consumer Code, which applies for two years from the delivery of the product.

Please note that any such claim requires that you have not used the products inappropriately and that the product is not defective due to your conduct.

Incorrect items

Occasionally the wrong item may get sent out. If this has happened to you, we sincerely apologize. Please contact us at info@eoe-eyewear.com and we will help you.

Refund information

After we receive and process your request you will be issued with the appropriate refund. We aim to process a refund within 10 days of receiving your parcel, or of receiving evidence of you having sent back the parcel, and send you an e-mail to let you know we have received and processed it. After you have received the e-mail, please allow another 5-10 working days for the refund to be credited to your account. The amount of time this takes will depend on which bank or card issuer you have. Unfortunately this delay is outside of our control. You can expect a refund in the same form of payment originally used for purchase. In the event that we are unable to refund your credit card we will contact you to arrange an alternative means of refunding your order.

Contact us

Do you have any questions, comments or complains related to your purchase please contact us at info@eoe-eyewear.com

Company details

Eoe-eyewear.com is the official online store for EOE Eyewear AB and has the following registration and contact details:

EOE Eyewear AB
Company reg. no. 559162-2286
Regeringsgatan 111, 2tr
111 39 Stockholm, Sweden